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Privacy Policy
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Hurley Australasia Pty Ltd and its related entities (“Hurley”, “we”, “our” and “us”) adhere to the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth) (“Privacy Act”). This privacy policy sets out the way we and our related entities collect and manage personal information and how we handle privacy issues. There are requirements of the APPs which we will adhere to that are not specifically described in our Privacy Policy but are deemed to be incorporated in this Privacy Policy.
Please note that in addition to our Privacy Policy, we have a Credit Reporting Policy which applies specifically to credit related personal information to which the credit reporting provisions of the Privacy Act apply (Part IIIA of the Privacy Act). A copy of our Credit Reporting Policy can be obtained on our website at www.hurley.com.au.
The kinds of personal information we collect and hold
Firstly, ‘personal information’ in our Privacy Policy has the same meaning as in the Privacy Act, namely it means information about an identified individual or an individual who is reasonably identifiable.
The type of personal information we collect will vary depending upon whether you are a retail or wholesale customer. If you are a wholesale customer, we may collect and hold various types of personal information about you including your name, date of birth, phone number (landline or mobile), address, email address, occupation, financial information and other information about you which we need in order to conduct our business and / or provide you with our goods and products.
If you are a retail customer and ordering on our website, we need to know information such as your name, email address, billing address, phone number and credit card number. We need this information so we can process and fill your order and contact you if we have any questions. Please note we do not store credit card details.
Now and then, we may conduct surveys, run competitions or other promotions. If you choose to participate in one of our surveys or competitions, we'll probably ask for some personal information such as your shopping habits, email address and other information so that we can run the promotion and notify you if you win.
When you send us a request, such as to our customer service department, we may ask you to identify yourself by name or email address in order to send you a response, if appropriate.
When signing up to our emails we may also request additional information such as your date of birth, gender, postcode and products that you are interested in. This information helps us to tailor our communications to suit your individual shopping preferences.
The Privacy Act also protects your sensitive information. If we need to obtain this type of information, we will ask for your consent, except where otherwise permitted by law.
It may not be practical for us to deal with you if you have not identified yourself or you are using a pseudonym.
However, where it is practical, such as to respond to an enquiry about our products or business, we will allow individuals to remain anonymous.
How we collect and hold personal information
If it is reasonable and practicable to do so, we will collect personal information directly from you.
We may also need to collect personal information from other sources including from:
- third parties;
- our website (see below for details about how our website may use ‘cookies’ and record information of those who visit it); and
- publicly available sources of information (such as social media).
We will only collect personal information from you by lawful and fair means. We may also collect, use and exchange your information in other ways where permitted by law.
We will take reasonable steps to protect the personal information we collect, in both paper and electronic form, from misuse and loss as well as from unauthorised access, modification and disclosure.
Reasonable steps include:
- We confirm the identity of any individual wishing to access personal information;
- In order to make every effort to ensure that your experience at Hurley is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you access your account or complete any forms on the website, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs). SSLs lock all information passed from you to us using a 256 bit encryption making it extremely difficult for this information to be deciphered;
- We ensure that only staff members who need your personal information in order to do deal with you, do business with you or answer your requests are given access to it. Our employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorised access and information that is stored in document form is kept in secure locations to prevent access by unauthorised persons; and
- We keep your personal information for only as long as required to fulfil the purpose for which it was collected (subject to legal requirements, corporate regulation, or good practice). For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.
How does Hurley use cookies and pixel tags?
We collect visitor information by using cookies and pixel tags. A cookie is a small piece of information that a website can send to your browser and may then be stored on your computer's hard drive to help our site recognise you when you return to our website. It acts as an anonymous tag that identifies your computer, but not you personally. Cookies are used as a standard practice by most websites.
Most web browsers are set up to accept cookies; you can usually change your browser settings to refuse cookies, but if you do so you may experience difficulties while shopping online.
A pixel tag, also known as a clear GIF or web beacon, is an invisible tag placed on certain pages of our website, but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies the pixel tag will simply detect an anonymous website visit.
We collect information using “cookies” and other tracking technologies for the following reasons:
- to help us monitor the performance of our website so that we can improve the operation of the website and the services we offer; and
- to provide personalised services to each user of our website to make their navigation through our website easier and more rewarding to the user.
The purposes for which we collect, hold, use and disclose personal information
We will only collect, hold, use and disclose personal and sensitive information when it is reasonably necessary for us as a business to have that information in order to carry out our activities and functions. These activities and functions include:
- delivering and supplying our goods/ products and services to you;
- employing staff;
- contracting and dealing with suppliers and sub consultants, partners and clients;
- dealing with service providers, retailers and traders;
- consulting to, with and for anyone necessary to deliver our products and services;
- achieving our firm / business objectives;
- sending information, correspondence and news about our company and our products and services;
- sending direct marketing communications (for example, through mail, SMS or email), where you have consented to us doing so; and
- handling privacy complaints and issues.
Does Hurley share this information with anyone else?
We may share your personal information with our related entities and/or our associated businesses including Authentics Australia Pty Ltd, Conquest Sports (Aust) Pty Ltd and its affiliates and related entities and with members of the Conquest Group. We may also share your information with our associated trusted third party service providers. These third parties provide specific services and administer activities offered at our website. For example; customer service and credit card processing. These third parties are not authorised to discuss, disclose or make any use of your personal information except as necessary to provide such services.
We, or our third party service providers, may disclose specific individual information if we or they reasonably believe that it is necessary to do so in order to comply with applicable laws or regulations, or to protect the interests of Hurley, our business partners, affiliates, guests or our third party service providers.
We will use your personal information to send emails or regular mail to you about our products, services or other competitions and promotions you might be interested in, unless you indicate that you do not wish to receive such mail.
How can I unsubscribe?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us you can easily unsubscribe using the link on the email newsletter received, text STOP to the opt out number for SMS, log in to our site to manage this or contact us directly (on the contact details which appear below) to request this.
How can I access or correct my personal information?
We are committed to ensuring that we do not have personal information about customers unless it is absolutely necessary for us to have it in order to provide them with excellent service. We are also committed to ensuring that information about our customers is accurate and up-to-date.
You can access the personal information we are holding about you at any time (subject to the exceptions explained below). We ask that such a request is to be in writing. There will be no charge for providing the information to you. You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information at the Hurley website, simply sign in to your account using your email address and password and you will be able to edit your personal information in your account profile.
For other personal information, to correct information we are holding or for more information or assistance with accessing your personal information, please contact us on the contact details which appear below and we will endeavor to respond to your request as soon as possible.
We will give access in the manner requested unless it is unreasonable or impractical to do so. Access will generally be granted within 30 days of the request.
There are some circumstances in which the APPs provide that we can refuse your request for access to your personal information including if we believe the access would pose a serious threat to the life or health of any individual, if the access would have an unreasonable impact on the privacy of other individuals, if the information contains commercially sensitive information or if we can refuse the request by law. We shall inform you of our decision and reasons for any refusal of your request.
How does Hurley protect the privacy of children?
We do not sell or send any items ordered through this website directly or otherwise to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use our website only under the supervision of a parent or guardian and should not submit any personal information to us.
How to complain about a breach of the APPs and how we will deal with such a complaint
If you would like to make a complaint about our handling of your personal information or if you think we have breached the APPs or any other binding APP code that has been registered under the Privacy Act, please contact us with your complaint in writing (see below for contact details). We will endeavor to deal with your complaint as quickly as possible. We may give a copy of your complaint to any affected party for their comment so we can properly investigate any issues. We will determine what (if any) action we should take to resolve the complaint and notify you of our decision and our reasons.
If you are not satisfied with the way we have dealt with your complaint you may file a complaint with the Office of the Australian Information Commissioner.
Overseas disclosure of personal information
It is not expected that, under normal circumstances, personal information will be released to any overseas recipients. However, we may from time to time share personal information with members of the Converse or to other service providers Group. We will only release information overseas in accordance with the requirements of the APPs and all Australian data protection and privacy laws.
Where we send your information to overseas entities, we will make sure that appropriate data handling and security arrangements are in place and that the overseas entities do not breach the APPs in relation to the information.
The Privacy Act and the Office of the Australian Information Commissioner
Our privacy policy is subject to the Privacy Act and the APPs. Where our privacy policy conflicts with the Privacy Act and the APPs, the Privacy Act and the APPs shall prevail to the extent of such inconsistency.
For more information in relation to Privacy you can contact the Office of the Australian Information Commissioner by visiting their website at htttp://www.oaic.gov.au/.
Access to Hurley Privacy Policy
The Hurley Privacy Policy (as updated from time to time) is available on the Hurley website at http://www.hurley.com.au or a copy can be requested by contacting us (on the contact details which appear below). If you request a copy of our Privacy Policy in a particular form, we shall take such steps as are reasonable in the circumstances to give you a copy in that form.
Contact Us
Email: privacyhurley@consports.com.au
Call: 03 8878 3000 Mon to Fri, 9am - 5pm AEST
Hurley Australasia Pty Ltd
ATTN: PRIVACY OFFICER
Reply Paid 3001
Nunawading, Victoria, 3131 AUSTRALIA
Hurley Australasia Group Privacy Policy (for New Zealand customers)
This Privacy Policy is to demonstrate the commitment Hurley Australasia Group has to protecting the privacy of customers and others who provide us with personal information and to recognise the importance for you to know how we collect, store and use your personal information.
By engaging in dealings with us, using our website or participating in our database, promotions or providing us with personal information you acknowledge your personal information will be covered by this policy. The current version of this policy is displayed in store in our retail outlets.
If you have any questions regarding its contents, we invite you to contact our Privacy Officer, information is provided below.
Who are the Hurley Australasia Group?
Hurley Australasia Group (referred to as “Hurley”, “we”, “our” and “us”) includes Hurley Australasia Pty Ltd and its brands, businesses, and related companies.
“related companies” include Conquest Sports (Aust) Pty Ltd and Conquest Imports N.Z. Limited, Authentics Australia Pty Ltd and Rookie USA Pty Ltd.
Brands linked to us include Hurley, Converse, Converse Kids and Rookie as well as children’s apparel/accessories for Nike and Jordan.
- What is covered by this Privacy Policy?
This privacy policy sets out:
- the kinds of personal information we collect and hold
- the way we collect and manage it
- the purpose of which we collect, hold and use it
- how we secure it
- how, and to whom, we share your personal information, including overseas, and why
- your right to access and correct it
- contact details and how you may contact us if you wish to make a complaint or enquire about privacy matters.
The way we collect and manage personal information and how we handle privacy issues adheres to the Privacy Principles (“PPs”) contained in the Privacy Act 1993 (“Privacy Act”). There are requirements of the PPs which we will adhere to that may not specifically described in our Privacy Policy but are deemed to be incorporated in this Privacy Policy.
- What is personal information?
‘Personal information’ referred to in our Privacy Policy is defined in the Privacy Act as information about an identifiable individual.
- The kinds of personal information we collect and hold
By providing your personal details, you are providing us with better opportunities to provide you with information regarding our products and services that you may be looking for. Your personal information is collected directly from you and your interactions with us, either in person, electronically (e.g. telephone, via websites, apps, social media etc.) or as otherwise required by law.
Types of personal information that is collected and held include:
Wholesale customers:
- name, gender, date of birth, contact phone number, email address,
- occupation and financial information
Retail customers (to process and fill you order and contact you if we have any questions):
- name, gender, email address, phone number
- Credit card – Please note we do not store credit card details.
- other information about you which we need in order to conduct our business and/or provide you with our products and services.
Our customers completing surveys, participating in competitions or other promotions:
- If you choose to participate in one of our surveys or competitions, we collect and hold personal information such as personal contact details in order to notify you if you win.
When you send us a request, such as to our customer service department, we may ask you to identify yourself by name or email address in order to verify who you are and to send you a response, if appropriate.
Signing up to our emails we may also request additional information such as your date of birth, gender, postcode, and products that you are interested in. This information helps us to tailor our communications to suit your individual shopping preferences.
The Privacy Act also protects your sensitive information. If we need to obtain this type of information, we will ask for your consent, except where otherwise permitted by law.
- Do I have to provide my name?
It may not be practical for us to deal with you if you have not identified yourself or you are using a pseudonym. However, where it is practical, such as to respond to an enquiry about our products or business, we will allow individuals to remain anonymous.
We may need you to provide your real name and a valid ID for specific purposes or where we are required to ask by law.
- How we collect and hold personal information
We will take reasonable steps to protect the personal information we collect, in both paper and electronic form, from misuse and loss as well as from unauthorised access, modification and disclosure. Including:
- Confirming the identity of any individual wishing to access personal information.
- Make every effort to ensure that your experience at Hurley is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information.
- We ensure that only staff members who need your personal information in order to deal with you, do business with you or answer your requests are given access to it.
- All information stored in our computer system is protected from unauthorised access and information that is stored in document form is kept in secure locations that are operated by us or by our service providers.
- We keep your personal information for only as long as required to fulfil the purpose for which it was collected (subject to legal requirements, corporate regulation, or good practice).
We aim to collect personal information directly from you, but there maybe times where it is not reasonable or practicable to do so. We may also need to collect personal information from other sources such as third parties and / or publicly available sources of information (such as social media)
- The purposes for which we collect, hold, use and disclose personal information
Your personal information may be used for the following purposes:
- To identify your preferences, to recommend features, products, and services that may be of interest to you.
- Improve communications, such as sending information, correspondence, and news about us our products and services and the products and services of entities in the Hurley Australasia Group (“Hurley Group Entities”) to you. As well as communicating with you in response to any of your enquiries.
- Delivering and supplying our goods/ products and services to you, this may include the services and products of our suppliers and trusted partners.
- Overall improvement of our services and customer experience.
- Does Hurley share this information with anyone else?
We may share your personal information with our related companies and/or our associated businesses and brands. We may also share your information with our associated trusted third-party service providers, that may use your personal information for their own products and services. These third parties provide specific services and administer activities offered on the Hurley Australasia Group online product sales website. These third parties are not authorised to discuss, disclose or make any use of your personal information except as necessary to provide such services.
We, or our third party service providers, may disclose specific individual information if we or they reasonably believe that it is necessary to do so in order to comply with applicable laws or regulations, or to protect the interests of Hurley, our business partners, affiliates, guests or our third party service providers.
- Overseas disclosure of personal information
We may from time to time share personal information with members of the Hurley Australasia Group outside of New Zealand or other offshore based service providers. We will only release information overseas in accordance with the requirements of the PPs and the Privacy Acts.
Where we send your information to overseas entities, we will take reasonable steps to ensure that appropriate data handling and security arrangements are in place and that the overseas entities do not breach the PPs in relation to the information.
- What happens if we are not able to collect personal Information
If you choose not to provide us with the personal information described within this policy, then:
- We may not be able to provide you with the product or services you have requested
- We may not be able to provide you with information about products or services that you may want, including information about discounts, sales or special promotions
- We may not be able to tailor our content and communications for your preferences
- How can I unsubscribe?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us you can easily unsubscribe using the link on the newsletter or email received, or contact us directly (on the contact details which appear below) to request this.
Importantly, by unsubscribing from one of the Hurley Australasia Group brand or program will not withdraw your consent to receive messages from other brands or programs.
- How can I access or correct my personal information?
You can access the personal information we are holding about you at any time (subject to the exceptions explained below). We ask that such a request is to be in writing. There will be no charge for providing the information to you. You can review and change certain personal information related to your use of the site if you establish an account for the Hurley Australasia Group online site (such as your name and contact information). To access your information at the Hurley Australasia Group online site, simply sign into your account using your email address and password and you will be able to edit your personal information in your account profile.
We will give access in the manner requested unless it is unreasonable or impractical to do so. Access will generally be granted within 20 working days of the request.
There are some circumstances in which the APPs provide that we can refuse your request for access to your personal information including if we believe the access would pose a serious threat to the life or health of any individual, if the access would have an unreasonable impact on the privacy of other individuals, if the information contains commercially sensitive information or if we can refuse the request by law. We shall inform you of our decision and reasons for any refusal of your request.
If you would like a copy of the personal information held by us about you, please contact Hurley’s Privacy Officer using the details shown in Section 16 below.
- How to complain about a breach of the PPs and how we will deal with such a complaint
If you would like to make a complaint about our handling of your personal information or if you think we have breached the PPs, please contact us with your complaint in writing (see below for contact details).
We will endeavour to deal with your complaint as quickly as possible to determine the nature of the breach and how it occurred. We may give a copy of your complaint to any affected party for their comment so we can properly investigate any issues.
We will determine what (if any) action we should take to resolve the complaint and notify you of our decision and our reasons.
If you are not satisfied the decision with the way we have dealt with your complaint you may file a complaint with the Office of the Privacy Commissioner.
- The Privacy Act and the Office of the Privacy Commissioner
Our privacy policy is subject to the Privacy Act and the PPs. Where our privacy policy conflicts with the Privacy Act and the PPs, the Privacy Act and the PPs shall prevail to the extent of such inconsistency. If you sign up for the Hurley Australasia Group Online site, information provided by subscribing and using that website will be governed by the Privacy Policy covering the website which can be accessed on the home page of the site.
For more information in relation to Privacy you can contact the Office of the Privacy Commissioner by visiting their website at htttp://www.privacy.org.nz or by phone on 800 803909 .
- Access to Hurley Privacy Policy
The Hurley Australasia Privacy Policy (as updated from time to time) is available in store at any of our retail outlets or a copy may be requested by contacting us on the contact details which appear below.
- Changes to our Privacy Policy
We may change this Privacy Policy from time to time in response to changes to technology, our information and data collection practices or the law. All changes will be incorporated in an updated version of this policy and may apply to previously collected information. Nothing in this policy prevents us from passing on information collected by us to any successor organisations.
- Contact Us
Email: privacy@consports.com.au
Call: 03 8878 3000 Mon to Fri, 9am - 5pm AEST
Hurley Australasia Pty Ltd
ATTN: PRIVACY OFFICER
Reply Paid 3002
Nunawading, Victoria, 3131 AUSTRALIA
