Info

How we collect, use, store and protect your personal information.

Our Commitment to Privacy

Lush Productions Pty Ltd (Lush Productions, 'we', 'our' or 'us') respects your privacy. This policy explains how we manage personal information when you visit our website (www.hurley.com.au), create an account, place an order, subscribe to marketing or contact us.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we manage personal information in accordance with those requirements.

What Information We Collect

Depending on how you interact with us, we may collect:

·       your name and contact details, including email address, phone number and delivery or billing address;

·       account details, such as your login information and preferences;

·       order, purchase, return and transaction information;

·       information you provide when contacting us, entering a promotion or leaving a review;

·       payment and transaction information handled through our payment providers; and

·       website, device and usage information, including IP address, browser information, cookies and analytics data.

We do not need to hold your full payment card details to process an order. Payment information is generally handled by our authorised payment providers.

How We Collect Information

We collect information directly from you when you place an order, create an account, contact us, subscribe to marketing or otherwise provide information. Some information is collected automatically when you use our website through cookies and similar technologies.

Where appropriate, we may also receive information from service providers who help us operate the website, process payments, deliver orders or provide analytics.

Why We Use Your Information

We may use personal information to:

·       process, fulfil and deliver orders;

·       manage customer accounts and provide support;

·       respond to enquiries and communicate about orders;

·       improve our website, products and customer experience;

·       process returns, exchanges and refunds;

·       prevent fraud, misuse and security incidents;

·       send marketing where permitted and where you have chosen to receive it; and

·       meet legal, regulatory and accounting requirements.

Marketing

If you subscribe to our marketing, we may send you information about products, promotions and special offers. You can unsubscribe at any time using the unsubscribe link in our messages or by contacting us.

Unsubscribing from marketing will not stop essential communications about your orders, account or other transactions.

Who We Share Information With

We may share personal information with service providers that help us operate our business, such as our ecommerce platform, payment providers, delivery partners, IT providers, analytics providers and professional advisers.

We may also disclose information where required or authorised by law, or where reasonably necessary to protect our rights, customers or business.

Some service providers may be located overseas or store information overseas. The countries involved depend on the services we use. We will update this policy if we can practicably identify the countries relevant to our usual disclosures.

Shopify & Payment Providers

Our website may be hosted or supported by Shopify and other technology providers. These providers may process information to provide ecommerce, hosting, security, payment or related services. Their own privacy policies may also apply to information they handle.

We recommend reviewing the privacy information provided by those providers where relevant.

Cookies & Analytics

We use cookies and similar technologies to keep our website working, remember preferences, understand website use and improve our services. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.

Keeping Information Secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system is completely secure, so we cannot guarantee absolute security.

How Long We Keep Information

We keep personal information only for as long as reasonably needed for the purposes for which it was collected, including to provide services, meet legal and accounting obligations, resolve disputes and protect our business. When information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to any legal retention requirements.

Access & Correction

You may ask us for access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding.

Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Data Breaches

Where the Privacy Act and Notifiable Data Breaches scheme apply, we will assess suspected data breaches and notify affected individuals and the OAIC when required by law.

Children

Our website is intended for general customers and is not directed at children. We do not knowingly collect personal information from children where doing so would be unlawful.

Changes to This Policy

We may update this Privacy Policy when our information-handling practices, technology or legal obligations change. The latest version will be published on our website with the updated date.

Contact Us

If you have any questions about this policy, please contact us.

Hurley
Email: online@hurley.com.au
Phone: 03 8525 9999

This Privacy Policy describes how Theme collects, uses, and discloses your personal information when you visit, use our services, or otherwise communicate with us.

If you have any questions, please feel free to contact us.